Check out the last minute of this Jimmy Kimmel video. It is a spoofed TV commercial for United Airlines. Based on recent events, it seems pretty authentic. Kimmel’s monologue is pretty funny too!
I have heard from a few people who defend United—offering an explanation of overbooking policy—or the rude defiance of the Asian doctor that was dragged out of the plane bloodied and on his back (and apparently, with a broken jaw). But, no matter how you spin this, United was incredibly foolish to issue a patently offensive statement about how clients were unfortunately “reaccommodated”.
Yeah! I’ll agree that it was certainly unfortunate. But, I am not too sure about this being an example of airline accommodation. Check out the Twitter reaction.
Typically, these things blow over and the public searches for the next low fare—even if it is lower by only one dollar. But this time, I think that United may feel the pain. Their methods and the ensuing arrogance of CEO, Oscar Munoz, are tantamount to flipping a middle finger at paying passengers.
Good luck with that, United Airlines!