Until recently, I lived in a primarily Windows Universe. For the most part, my family, friends and colleagues used Windows PCs and gadgets that played nicely with Windows applications. Some of my friends had proprietary gadgets with an interface by Blackberry or a particular wireless carrier like Verizon, but these devices rarely interfaced with a PC except to exchange media files.
Of course, Apple is a powerhouse of ergonomics and industrial design. The MAC, iPod iPhone, and iPad have successively broken new ground and raised the bar for what a device can be. They are marvels of engineering.
I don’t expect Apple to cave to Microsoft and adapt or debase their user experience because of Microsoft’s dominance on the desktop market. I certainly don’t wish to discourage or stifle Apple’s innovation, quirky marketing or their cultivation of an ardently devoted user base.
But not every single component of the Apple world is invented within and built just for Apple. Their products use many standard, off-the-shelf technologies and components. For example, Apple PCs and gadgets interface with local networks using standard WiFi. They use standard RAM memory and disk drives in their their PCs. Although Apple uses a proprietary interface cable for charge, data transfer and video output, the charge port voltage, keyboard interface and monitor scan specs are universal standards.
So what’s the problem?
The problem is that whenever a Windows or Linux user tries to help an Apple user with even the smallest thing, they are thwarted by a culture of paternalistic design arrogance that goes beyond the things that benefit Apple users. Typically this type of design arrogance dissipates as a company begins to dominate one of more market sectors. But in the case of Apple, their design lead is significant and the market sectors that they dominate were first cracked by them. And so, they are able to cling to this arrogance a bit longer than I would prefer.
To explain and illustrate this point, I am posting an exchange that I had with two other iPhone users within an authorized Apple support forum. In the exchange below, ‘Kiwi’ poses a simple question: How can one quickly transfer a few music files between a PC and an iPhone? I am first to reply. Attempting to help a child with an iPhone perform the same task, I identify with the user and await an answer from a full-fledged Apple user.
I find myself in a philosophical debate with two other respondents. Of course, they point to the obvious answer: Do it Apple’s preferred way: Simply sync the phone with a PC that is running Apple iTunes software. But this is not always what the user or the PC owner wants.
Let’s dig a little deeper. In the following exchange, I give a Wild Duck perspective on market leadership –vs– design arrogance…
I want to do the same thing, but in the other direction. I wish to transfer music from a Windows 8 PC to an iPhone 5s.
In a separate thread, Lawrence Finch and other Apple devotees insist that one should simply sync to iTunes. These individuals are indoctrinated with the proprietary world of Apple, and they just don’t get it…
This is not my iPhone. The owner doesn’t want my music, she wants the music from a few CDs and thumb drives. I know how to RIP these few tracks into MP3, AAC or any other audio format. But I don’t want to risk syncing her phone with my iTunes libarary. In fact, I don’t want the whole iTunes library hierarchy and associated mishigas!
Why can’t I locate and browse the music, video and system folders when attaching an iPhone by USB or Bluetooth? How is it that Apple users feel it is simpler to force a proprietary App and hide their music folders and files?
These loony restrictions have corporate arrogance written all over it. Some Apple users feel that their ecosystem is friendly, safe and simple. Friendly? Perhaps to a very unexperienced user. I acknowledge that they may be more comfortable in an Apple ecosystem. Safe? Perhaps. Simple? Far from it! Apple thwarts simplicity by dumbing things down to the very lowest level while thumbing their nose at any semblance of standards and practices.
Hey Siri. I would like to load a few songs onto my iPhone. Can I do that?
“I am sorry…I only know how to play and sync with iTunes.
I am sorry…I don’t now where the music is stored.
I am sorry…You can only access videos with the native tools that Mr. Jobs deems worthy.
I am sorry. This phone is not intended for an experienced user.
I am sorry…This phone is not compatible with open standards.
I am sorry…Utilities to browse your own content are not permitted!
I am sorry…The Bluetooth feature is limited to audio output.”